I work with people to solve human problems. We work together to understand needs, strategize solutions, and build usable experiences. I take point on the user experience design. Take a look at samples from my 12 years designing digital products with people in mind.
A number of uses of cybersecurity products center around analyzing sets of data. Information technology managers look at weekly device usage, threat analysts look for industry threat trends, and security operation center teams display a live dashboard of current incidents for general awareness in their operations room.
A number of areas in the security product reported data as tables and graphs, referred to as dashboards. Given the breath of data, it was hard for the product to anticipate enough of each users' need, so it was clear we needed to move to put more reporting control into their hands. How dashboards were built and designed to that point had been fragmented to quickly release but needed to come back together in order to meet long term expectations affordably.
To start unifying, the UX team did some high level concepting of a customizable dashboard reporting future that we could then use to get buy in, define releasable parts, and iterate on in detail. I identified data visualzation types for existing data to understand the patterns we would need. A grid structure defined in Sketch was built out using HTML prototypes, so engineering and design could iterate on experience and test technology solutions together.
With the cybersecurity tools CrowdStrike provides, consumers can be safer in business's hands. So increasing the presence of CrowdStrike across the globe was important to stop threats and keep people safe. We created a low friction trial of prevention in the CrowdStrike Falcon platform to reach more small businesses.
At the time of this project, CrowdStrike did not yet have a trial. We had teams across the company working in tandem to make this a reality. We worked on an amibitious timeline for the effort and coordination required. The primary focus for user experience of the product interface put in handholds for key tasks administrators had to complete to set up CrowdStrike Falcon and see prevention in action.
The end-to-end process over three months included:
One existing experience we improved heavily on was downloading sensors. Without a sensor, the whole experience wouldn't work, so it was crucial for us to help administrators get the sensors. The existing downloads page was a single page with no organization of old versus new sensor versions, inconsistent naming, and buried install instructions. From feedback we gathered, we reorganized the sensor downloads to point out the latest builds by platform, unified sensor naming conventions, and place instructions right on the downloads page. We focused the small amount of user testing we could fund on this page and saw a heavy increase task completion with our new iterations.
With a trial in place, we put CrowdStrike into the hands of businesses and positioned the platform for future iteration on first run language and experiences.
Visuals of work available on request.
One of the most important things for shift-based employees to communicate is their availability. Timing can change and both employees and managers benefit from getting shift times right.
When I Work provided a way to let employees input their future availability so their manager can see and be able to plan staffing ahead. But at the time, it was the most painful thing both employees and managers were dealing with in the application.
We spoke with our users to understand how we could improve the experience. The first update overhauled availability entry, moving it from weekly view on desktop only to a full calendar view on both desktop and mobile. Usability testing showed a large improvement in task completion on desktop, with all testers positive about the calendar direction.
Provided enterprise business employees a mobile application for sharing and syncing files. Core features allowed quick access to view files, share links, and save files locally to the device for offline access.
Redesign of mobile application allowing learners to access their coursework and learning resources more easily and consistently across devices.